We love answering this question. Our experience in accounts receivable management is second to none. Let our team of specialists be an extension of your organization’s billing and collection process. Think of BC Services as a business partner helping you focus on more pertinent aspects of your company.
There is no substitute for
From excellence in customer service to detailed reporting, we are dedicated to delivering quality at every touchpoint in the receivables process. We configure our client reports, frequency, and content so you can maintain a pulse on customer accounts and bottom line results. We monitor and track your accounts to provide data that helps improve your recoveries, your customer experience and identifies opportunities for process improvements.
In today’s fast-paced economy, businesses are expected to provide fast and accurate results
At BC Services, we embrace this demand. Our cutting-edge technology ensures that you will receive the most accurate data and meaningful information regarding your accounts. Reports are tailored to meet your needs in a format and frequency that seamlessly integrates with your internal processes. By staying current with the industry’s leading technology, your sensitive information is protected, secure and confidential.
Our call recording and speech analytic software is the same software trusted by the Consumer Financial Protection Bureau. This allows us to monitor our account representatives to ensure they are compliant with all federal and state laws.
We believe in investing in our
staff’s ongoing education
At BC Services, we pride ourselves on employing and training the most responsive, respectful account representatives to manage your customer accounts. Our employees specialize in working with customers to answer their questions and resolve their account.
We have highly qualified trainers throughout our company who are dedicated to ensuring our staff receive the highest level of training for their jobs. Our trainers put an emphasis on problem solving rather than simply training a specific task. This ensures that we continually provide an excellent call experience to all of your customers.
BC Services prides itself on its dedicated compliance services
Our proactive and progressive approach to maintaining the highest levels of compliance, enables us to serve highly regulated industries. With a dedicated compliance department, we ensure industry compliance through every detail and touchpoint during the receivables process.
We also offer frequent compliance education opportunities to help our clients stay up-to-date with changing industry regulations. And when you have worked so hard to build your loyal customer base and brand reputation, staying compliant is simply foundational to your business. Let us assist you in building profitability by delivering the highest standards.