Grow Your Career
The BC Services culture promotes work-life balance. We support our employees and encourage them to grow personally, as well as professionally. As we continue to grow, we are always looking for the right people who fit our company culture.
You will receive incoming calls from patients regarding their medical accounts and outstanding invoices. Research the patient’s account, summarize account details and relay information to the patient. Help the patient resolve their account by taking payments, arranging payment plans, or providing additional resources. Make outbound calls in an attempt to resolve open accounts with patients and answer questions. Ensure patient satisfaction by providing excellent customer service using the tools provided such as scripting, computer systems, and training received. This position may be remote after appropriate training onsite of a minimum of 90 days and meeting performance standards and technology requirements. Available shifts will vary.
You will receive inbound calls and make outbound calls to perform collection activities on our clients outstanding accounts. Negotiate a payment solution with consumers in accordance with company and client standards, process and verify payments over the phone, provide thorough and accurate documentation on consumer accounts, locate consumers via company approved skip-tracing methods, responsible for handling highly confidential information, perform other responsibilities and duties as requested.
You will work to resolve all outstanding balances on insurance accounts, by researching claims to identify incorrectly billed charges, correcting and rebilling claims, and processing appeals for denied claims.
You will support our clients by providing professional responses to our clients’ inquiries via phone and email communications. Provide all required reporting on a daily, weekly, monthly basis, evaluate trends for opportunities to improve support as well as troubleshoot the clients’ concerns regarding their accounts.
Paid Time Off
Time for you to recharge and take care of those life needs.
Life Insurance and AD&D
Company paid life insurance and accidental death insurance plan for employees, with an option to purchase more coverage and add spouse and dependents at the group cost, in addition to short-term and long-term disability options.
Supplemental insurance plans for a little extra financial coverage during unexpected life events.
Relax and enjoy with family and friends – No weekend work hours.
Health and Wellness
Medical, dental, and vision plans to ensure you take care of you – including HRA and HSA.
Retirement Savings Plan
The option to contribute to a traditional and/or Roth IRA with a discretionary company match at the beginning of the year.
Fully Remote Positions
We offer several fully remote positions with equipment provided.
Keep It Casual
Business casual work environment – jeans and sneakers are welcome.
Employee Referral Program
Employee referral program – cash for candidates that are hired on with us.
What happens after I apply for a position with BC Services?
You will receive a message confirming your application has been received. Our Human Resources team and Hiring Managers will review your information to determine your eligibility for the position. If your qualifications and skills are a good fit, we will contact you to discuss the job opening.
What qualifications are you looking for in a candidate?
For many of our positions, having experience in healthcare, insurance, and collections may be necessary, but we have many opportunities for customer service focused candidates who are committed to helping patients and consumers in a fast paced, growing environment. Especially those candidates who understand the value of hard work and reliability.
What are the typical work hours?
Work hours vary based on the position and the location of where the position will be performed (remote or onsite). Our employees work the typical eight-hour day, Monday – Friday with no weekend work required. Different positions have different start times. Our office is open from 6 am – 6 pm MST, Monday – Friday.
Are there opportunities to grow with BC Services?
We value your employees and encourage their growth – sometimes that growth is within a position, sometimes it is a new position in another department, sometimes it is a lateral move and sometimes a promotion, but we encourage our employees to continue their development and grow with our company.
What is the BC Services environment like?
As a family-owned company, our family-first culture prioritizes our employees, work-life balance and a compassionate work environment. We are intentional about creating a warm and fun-spirited company culture that is focused on providing continual career development opportunities. BC Services employee salaries are competitive allowing our staff to enjoy successful careers as they grow with us.
Is BC Services an equal opportunity employer?
It is the policy of BC Services to provide equal opportunity employment to all employees and job applicants. No person will be discriminated against because of race, religion, color, sex, age, national origin, disability (including pregnancy), marital status, ancestry, sexual orientation, military status, (including Vietnam Era veteran) or any other characteristics protected by applicable federal and state laws.